Refund Policy

1. Scope

This policy applies to purchases of GPath Software subscriptions and one-time products processed by Paddle, offered by LayerSix Digital Limited (trading as GPath Software).

2. Subscription Refunds

• First-time subscription purchases are eligible for a refund request within 14 days of the original charge.
• Renewal charges are generally non-refundable, except where required by applicable law.
• If you cancel, your subscription remains active until the end of the current billing period.

3. One-Time Purchases

• One-time purchases are provided with an unlimited free trial and are intended to be evaluated before purchase.
• No change-of-mind refunds are available after activation, license key delivery, or download of the paid one-time software, except where required by applicable law.
• Refunds may still be considered for duplicate charges, billing errors, fraud cases, or where otherwise required by applicable law.
• Before a refund is processed, you must deactivate the licence in the application on your current device. Refunds are not processed while a licence is active on a device.
• You may move a one-time licence to another device by deactivating it on the current device, then activating it on the new device with the same licence key.

4. Device Activation and Offline Use

After you activate a one-time licence, the application may be used offline without contacting our servers until you deactivate the licence or need to activate it on another device. Activation and deactivation are the only times the application needs to verify your licence with our servers.

5. Non-Refundable Cases

• Requests made outside the eligible window.
• Change-of-mind requests for one-time purchases made after activation, license delivery, or download has started (subject to applicable statutory rights).
• Account misuse or Terms violations.
• Chargebacks or disputes already initiated through your payment provider.

6. How to Request a Refund

Email [email protected] with your account email, order reference, and reason for the request. We typically respond within 3 business days.

7. Processing Time

Approved refunds are issued to the original payment method via Paddle. Processing times depend on banks and card providers and can take 5 to 10 business days.

8. Chargebacks

Before opening a chargeback, please contact us so we can help resolve the issue quickly. Fraudulent or abusive chargebacks may result in account suspension.

9. Consumer Rights Notice

Nothing in this Refund Policy limits or excludes any non-excludable rights you may have under applicable consumer protection laws. Where digital content is faulty, not as described, or otherwise non-compliant with mandatory legal standards, you may be entitled to remedies available under applicable law.

10. Company Details

This refund policy is provided by LayerSix Digital Limited (Company Number 17037227), registered in England and Wales at 19 Hopes Hill Drive, Carlisle, United Kingdom, CA1 3LD.

11. Changes to This Policy

We may update this policy occasionally. Changes are effective when posted on this page.